Support

Choose the right route

Marriage profiles and private calls

Prospects lets eligible members and people with protected purchased access browse eligible unseen profiles, Save or Pass, and request a private video call. Access is authenticated, with no timed automatic assignment. Without full access, up to four previews may use server-produced blurred photos; previews contain no names. No prospect-ready email or SMS is sent. A full profile card may remain open for up to seven days.

Membership and responses

£29.99 a month includes all listed online marriage events and in-person marriage events, Prospects, Standard introduction requests and mutual online-event results. It renews monthly until you cancel. Events must start within your paid term, and eligibility, booking and capacity apply. No paid product guarantees a response, meeting count, match or marriage.

One complimentary ticket covers one event of either format, without subscribing. Online mutual-match identities need membership. Payment checkout does not automatically book an event. If you select an event during signup and give the event consent, Social Muslims can try to reserve your place after your profile is approved and the usual checks pass.

The £9.99 Intro Credit is retired from new purchase. Existing purchased benefits and refund records are preserved; promotional and administrative balances remain dormant audit data. Contact us about an unused purchase.

Historical requests and existing Connections

Members can still request Standard introductions. Reply to incoming requests and find arranged calls in Your Video Calls. Replies are free. Pending requests keep their original deadlines; accepted or scheduled calls remain available. This release does not cancel those requests. Historical programmes retain their original rights.

Personal Introductions

Existing cases and purchased allowances are honoured, including two eligible staff-assisted Personal Introductions per paid month where promised. No new assisted-sales product is introduced. Staff use email first and a permitted SMS fallback only when email cannot be used. Respond in Your Video Calls; a message is not an agreed call.

Connection-specific help

After both people have accepted a Connection, either person may use Ask our team to help for fair-use scheduling or coordination assistance. One case may be open at a time. This does not guarantee a response time, availability, rearrangement or outcome. Assistance already promised remains available.

Historical Private Matchmaker Introductions

The former £999 service and the £19.99 Intro product are retired from new purchase. Existing active cases and valid historical purchase or restoration rights remain supported.

Rounds, results and follow-up

Online marriage events run Tuesday and Thursday at 20:00 Europe/London. Each has 20 places: ten men and ten women, with separate waitlists. Booking closes and the lobby opens 15 minutes before the start. Allow one hour for up to ten private five-minute calls with 20-second decisions. There is no public guest list or invitation priority.

Interested means you would like to speak again. Choices are final; missing feedback is no response. Only mutual choices are revealed, after the event. Members can see mutual matches and ask to speak again; the intended recipient can reply and attend for free. Zero matches do not hide additional matches behind an upgrade.

Organiser cancellation restores the complimentary ticket. Cancelling your place at least 24 hours before the event also restores it; late cancellation and no-show use it. Low attendance may cancel an online event without moving your booking automatically. For an included event with no usable alternative, contact us under the refund policy.

In-person marriage events show their actual format and venue; socials do not necessarily include speed matching. App tickets use separately confirmed capacity. Eventbrite tickets and refunds remain with Eventbrite. See event-membership details.

Billing, data and legal consent

• Cancel online, in PayPal Automatic Payments or through Apple ID settings as applicable. See the Cancellation and Refund Policy.
• Use in-product export/deletion controls or the privacy route above. Withdrawing sensitive-data consent prevents new matching activity but not billing cancellation, data rights, safety reporting or existing accepted/scheduled calls.
• Marketing choices are optional. Necessary service communications may continue while the relevant service is active.

Policies