Terms of Service
1. Agreement and eligibility
These Terms apply to Social Muslims profiles, Meet requests, Connections, private calls, events, support and paid services. You must be at least 18, legally able to contract and genuinely seeking marriage. Your information and photos must be truthful, current and yours to use.
We may review, approve, pause, restrict, reject or remove accounts where reasonably necessary for safety, law, fraud prevention or operation of the service. Verification reduces risk but is not a guarantee about a member's identity, character, circumstances or intentions.
2. On-demand profile browsing
Social Muslims is an authenticated matchmaking network, not a publicly indexed directory. An approved eligible free or paid user may browse eligible unseen profiles sequentially, one open profile card at a time. Profiles are selected only when the user opens the deck or completes a Pass or confirmed Meet action; there is no 24-hour or 48-hour profile cadence and we do not automatically assign profile cards on a timer.
A full profile card may include authorised photos, first name, exact age, area, profession, verification indicator, profile answers and genuine compatibility reasons. It never includes an account UID, contact details, precise activity, internal scores, original storage paths or operational flags. You must not scrape, copy, record, publish or redistribute another member's profile.
Eligibility is subject to the viewer's directional age and gender preferences, adult and profile-readiness rules, safety restrictions, blocks, prior pair history, test-account exclusion, availability and the other person's request capacity. The other person's preferred age range does not prevent them appearing to the viewer or receiving that viewer's request. We do not promise that every registered profile will be visible or that a particular number of eligible profiles will be available.
Pass, Block, Report and sending a Meet request from the open card are free. Pass requires a private reason. After a valid Pass or confirmed Meet, the next eligible unseen profile may appear immediately. An ignored card remains open for seven days and no second card stacks behind it.
3. Meet requests and Connections
A Meet request contains no booked time. It expires after 48 hours and occupies one of up to ten pending outgoing slots until accepted, declined, cancelled or expired. A person stops accepting new incoming requests while ten are already pending. Capacity is checked again when Meet is pressed, so a displayed profile may become temporarily unavailable.
A free recipient of a current-policy request receives only a separately generated blurred-photo derivative, five-year age band, broad region, verification indicator, up to two compatibility reasons and expiry urgency. Decline is free. An active £29.99 monthly membership is required to reveal the sender's full safe profile and Accept. Payment never reveals data in an unauthorised response, sends a request, accepts a request or books a call automatically.
If the recipient declines or does not respond before expiry, the sender is told that the other member is not interested. Our internal records retain whether the request was declined or expired. Acceptance creates a Connection. Both people—including a free sender—may then schedule and join a call. A later membership expiry does not revoke that accepted Connection or a scheduled call.
Saving a profile, where available, neither reserves that person's request capacity nor sends a request. It is revalidated when Meet is pressed. There is no open member-to-member messaging and acceptance does not disclose either person's direct contact details.
4. £29.99 monthly membership
Membership costs £29.99 per month and renews automatically each month until cancelled. Prices are in pounds sterling and are the total charged by SOCIALMUZ LTD; we are not currently VAT registered, so no VAT is added.
While active, membership includes:
- revealing the full safe profiles behind pending incoming Meet requests;
- accepting current-policy incoming Meet requests;
- revealing eligible event-result and follow-up identities; and
- admission to Social Muslims-run online and in-person events, subject to profile and event eligibility, reservation, capacity, waitlists, conduct rules and any date-specific conditions.
Browsing the eligible profile deck and sending outgoing Meets are free features, not paid membership benefits. Standard membership does not include a personal matchmaker, general matchmaking support, guaranteed family liaison, profile rewriting or unlimited staff time.
After a Connection has been accepted, either person may ask the team for reasonable coordination or scheduling help for that Connection. This is fair-use assistance, permits one open case at a time and carries no guaranteed response time, rearrangement or outcome. Assistance already promised remains available.
Cancelling. Cancel at any time from your account. PayPal subscriptions can also be cancelled in PayPal under Settings, Payments, Automatic Payments; Apple subscriptions must be managed in Apple ID subscription settings. Cancellation stops future renewals and paid access normally continues to the end of the paid period.
Fourteen-day cancellation right. You have 14 days from the day membership begins to cancel. If you expressly request immediate supply at checkout and cancel after supply starts, we may deduct only a lawful proportionate amount for the service supplied up to cancellation. Mandatory remedies for faulty, misdescribed or unsupplied services are unaffected.
5. Events
Some Social Muslims-run events may also be offered free to approved users. Active membership includes admission to every Social Muslims-run online and in-person event while membership remains active, but a place must still be reserved and may be limited by eligibility, capacity or waitlists. Third-party events and expressly identified add-on services are not included unless stated.
Event interest decisions are private. Free attendees may see eligible counts, while active membership may be required to reveal relevant result identities and follow-up options. Payment does not create mutual interest. Reservation or payment never guarantees attendance, a minimum number of rounds, a particular pairing, a response, a completed call or any relationship outcome. Date-specific terms supplement these Terms.
6. Calls, Leave, Finish and safety
During a private Connection call, Leave exits the room without ending the call window and may allow re-entry until that window closes. Finish is terminal for that call and requires a private Yes or No decision. Decisions cannot be changed, are not shown individually to the other person and create a mutual outcome only when both people choose Yes. A call that ends without a decision may remain awaiting feedback. Social Muslims does not record private call audio or video by default, but records operational join, leave, finish, duration and safety metadata.
Event-round Leave pauses participation in that round; leaving the event itself is a separate action. Follow the Safety Rules. Do not harass, threaten, discriminate, stalk, coerce, defraud, impersonate, solicit money, scrape profiles, bypass security or publish another person's data. Do not record, screenshot, stream or distribute private content without every permission and lawful authority required.
7. Separate and historical services
The separate Private Matchmaker Introductions package costs £999 paid once for three months. It does not renew, is available only by application and includes personal matchmaker work agreed at sale. An application is an enquiry, not acceptance or a payment obligation.
The former £19.99 native Intro product is not available for new purchase. Existing purchasers retain valid acquired rights and restoration support under the terms in force at purchase. Existing £149, lifetime and other historical access also continues under the applicable accepted terms. Members retain any stronger benefit promised for their current paid period; changing the description for future sales does not retrospectively remove it.
8. Content, privacy and communications
You retain ownership of your content and grant SOCIALMUZ LTD a non-exclusive licence to host, display, moderate and share it with authorised users and providers only as reasonably necessary to operate, secure and improve the service and comply with law. The Privacy Notice explains processing, special-category-data consent and your rights.
Marketing consent is optional and channel-specific. Factual service messages may be sent for account administration, Meet requests, request outcomes, Connections, scheduled calls, reservations, billing, security, legal updates and safety. Opening the profile deck, receiving the next card or passing a profile does not trigger a prospect-ready email or SMS.
9. Availability, liability and ending access
We provide paid services with reasonable care and skill but do not guarantee uninterrupted availability, profile supply, compatibility, replies, acceptance, attendance, family approval, a match, relationship, civil marriage or marriage. Nothing excludes liability that cannot legally be excluded. Subject to that, we are responsible for foreseeable loss caused by our breach, not unforeseeable loss or independent member conduct we did not cause and could not reasonably prevent.
You may stop using the service, withdraw consent or request deletion. Withdrawing the explicit consent needed for sensitive matchmaking data removes the account from browsing, matching, new Meets and new event activity, but does not prevent billing cancellation, data rights, safety reporting or access to existing accepted or scheduled calls. We may suspend or terminate for serious or repeated breach, safety risk, fraud or legal requirement. Lawful payment, consent, block, safety, complaint and audit evidence may be retained.
10. Complaints, law and contact
Use our Complaints Procedure for service, moderation, event or billing complaints. These Terms are governed by English law; UK consumers may bring proceedings where they live. Material changes requiring agreement are presented for fresh acceptance.
SOCIALMUZ LTD, 20-22 Wenlock Road, London, England, N1 7GU. Email socialmuslims02@gmail.com or call +44 7779 305853.