Support

Choose the right route

Private Network and Connections

• Membership is £29.99 per month and renews automatically each month until you cancel. It is a curated introduction service: typically one new prospect selected for you every 48 hours, subject to suitable availability, chosen on your age preferences, location, practice, sect and timeline — with the reasons shown. You decide Meet or Pass. It also includes unlimited online introduction events, entry to offline events where places are available, and help from the matchmaking support team to arrange calls.
• You can cancel at any time from your account, in a few taps, without contacting us. Cancelling stops further payments and your access runs to the end of the month you have paid for.
• Your 14-day right to cancel. You have 14 days from the day your membership begins to cancel for any reason. Membership starts immediately at your express request, confirmed at checkout, so if you cancel within those 14 days we may deduct a proportionate amount — roughly £1 per day — for the service already supplied, and refund the rest.
• Events are for members. If you are not a member you can attend using a single-use code issued by our team for one specific event.
• The only new package is Private Matchmaker Introductions at £999 paid once for 3 months; it does not auto-renew.
• Membership is by application. Applying is an enquiry only — no contract exists and no payment is due unless we confirm acceptance and you then pay. We may decline an application without giving reasons.
• Existing members on the earlier £149 paid once for 12 months package keep that access until its recorded paid-through date, on the terms accepted at the time.
• Your matchmaker approaches prospects you select, confirms mutual interest and arranges private video introductions. We do not guarantee a number of introductions, that a prospect will accept or reply, or any match, relationship or marriage.
• Members can hold three pending introduction requests. Recipients respond free, and accepted requests move to Connections for scheduling.
• The package includes fair-use help from the real team for profile guidance, approach advice, introduction coordination and scheduling. Open “Ask our team for help” in Private Network. One case may be open at a time.
• Team support has no guaranteed response time and does not guarantee an introduction, acceptance, match, relationship or marriage.

Thursday events

• The public online event is Thursday at 8:00pm Europe/London. Confirmed attendees can enter the lobby 15 minutes early.
• Allow camera and microphone access and complete the network check before five-minute rounds.
• Paid £9.99 tickets are refundable at least 24 hours before the event. An included monthly ticket is restored within the same month when cancelled by that cutoff.

Billing and refunds

See the Cancellation and Refund Policy. Include the account identifier, product, purchase date, event date and PayPal reference. Mandatory consumer remedies still apply if a paid service is faulty or not provided.

Data and communications

• Use in-product visibility, blocked-member and account-deletion controls where available.
• For access, correction, erasure, restriction, portability, objection or consent withdrawal, email the data-rights route above.
• Reply STOP to marketing SMS and use email unsubscribe. Transactional messages for payment, an imminent reserved event, a scheduled conversation, admin security or safety may still be sent where lawful.

Policies