Support

Service Purpose

Social Muslims is a private Nikkah introduction service for Muslim professionals seeking marriage. It is not a dating platform, social browsing app, friendship service, or casual relationship service. Profile visibility is limited, introductions are curated, and connection only proceeds where both sides consent.

Reporting and Complaints

• Use the in-product report button where available for urgent account-level reporting, then email support if you need follow-up.
• For suspected illegal content or serious abuse, include the user name, profile details, screenshots if lawful, and what happened.
• For complaints about moderation, curation, or service handling, include the decision you are challenging and why you believe it should be reviewed.
• If you remain dissatisfied after contacting us, you may report concerns about regulated online-safety measures to Ofcom.

Billing and Refunds

New paid service sales are treated as fixed-term prepaid Nikkah introduction packages unless the checkout clearly states a different billing model. Legacy recurring subscriptions may still exist for some older users or products.

• We do not promise blanket refunds on demand.
• Refund reviews focus on what was bought, whether service supply had started, whether a technical failure blocked delivery, and what consumer law requires.
• If a paid service has already started at your request, any refund may be reduced to reflect the part already supplied or committed, where permitted by law.
• For technical failures, we may first offer remediation, rescheduling, replacement access, or account correction before considering a refund.
• For billing questions, include the purchase date, payment provider, email, phone number, and payment reference if you have it.

Privacy and Data Rights

• Delete account: Menu -> Delete Account where available, or email support with the subject line Data Deletion Request.
• Export data: Menu -> Export Data where available, or email support.
• Report user: Use the in-product report tool or the reporting contact above.
• Block user: Use the in-product tools where available; reported users may also be restricted manually.
• Privacy rights: Email support for access, correction, deletion, restriction, objection, portability, or consent withdrawal requests.

Payments, Credits, and Introductions

• Credits: Intro requests and some other features may use paid credits.
• Nikkah introduction package: Current public offer is positioned as a fixed-term prepaid package, presently marketed as GBP 299 for 6 months.
• Legacy subscriptions: Older Stripe or Apple recurring memberships may still be managed through their legacy billing tools.
• Events: Event-specific ticket terms and refund rules may differ and are shown on the event page or checkout.

Response Expectations

• Safety or illegal-content reports: prioritised as quickly as reasonably possible.
• Billing or refund requests: usually reviewed within 5 business days.
• Privacy requests: handled in line with legal timeframes and verification requirements.
• General support: typically answered within 24 to 72 hours.

Identity Verification and Account Help

• Why verify: to improve trust and reduce fraud and unsafe behaviour.
• How to verify: complete the verification flow when prompted in the product.
• Phone number changes: contact support for help.
• Trouble with sign-in or access: include your phone number and the device you are using.

Policies

• Terms of Service
• Privacy Policy