Terms of Service

1. Agreement and eligibility

These Terms apply to Social Muslims profiles, online marriage events, in-person marriage events, private introduction requests, existing Personal Introductions, Connections, support and paid services. You must be at least 18, legally able to contract and genuinely seeking marriage. Your information and photos must be truthful, current and yours to use.

We may review, approve, pause, restrict, reject or remove accounts where reasonably necessary for safety, law, fraud prevention or operation of the service. Verification reduces risk but is not a guarantee about a member's identity, character, circumstances or intentions.

2. On-demand profile browsing

Prospects is an authenticated service for finding someone for Muslim marriage. Every approved, eligible signed-in user may browse eligible unseen profiles free of charge and ask for a private video call, subject to safety, recipient capacity and daily-use limits. Save, Pass, Block and Report remain available and free. A Pass is permanent. An ordinary card may remain open for up to seven days; there is no timed automatic assignment.

A safe full profile may include authorised photos, first name, age, broad area, occupation and marriage preferences. It does not include contact details, exact activity, account identifiers or original storage paths. Do not copy, record, publish or redistribute another member's profile.

Without full access, an eligible signed-in user may see up to four stable previews with server-produced blurred photos, age, occupation, broad area and marriage timeline where recorded. Previews do not contain names or full profiles. Opening a preview does not send a request, use an allowance or tell that person. We do not widen your filters to fill preview spaces.

Profiles depend on preferences, approval, availability, safety, blocks, previous actions and other eligibility rules. Our community total is not the number of profiles available in your search. Membership does not guarantee a particular number of profiles. Existing purchased access and benefits are preserved. Browsing or passing does not trigger a prospect-ready email or SMS.

3. Historical requests and existing Connections

Eligible users can send Standard introduction requests, subject to the safety, recipient-capacity and daily-use controls. Receiving a request is not an agreed appointment. The recipient sees who asked — first name, age, area, authorised photos, the note and the proposed time — and can accept, suggest another time or decline for free in Your Video Calls; the existing response deadline and scheduling rules apply. We may tell the recipient the sender's first name, age and area by email so they can respond; we never send photos by email. The sender can see whether their request has been opened and its reply or expiry status. Private decline reasons are not shared. Pending requests remain available through their original deadlines, including after the sender's membership expires.

Accepted or scheduled Connections remain available. Agreed calls and numbers already shared by agreement are not removed when membership ends. A Connection does not automatically share contact details. Event follow-up uses the results rules below.

Historical completed or cancelled records are retained where needed for support, safety, purchase evidence and audit. Retired general Likes, direct prospect offers and Daily Prospects are not reintroduced. This release does not cancel unanswered requests or run a credit-refund migration.

4. £29.99 monthly membership

Membership costs £29.99 a month and renews automatically each month until cancelled. Prices are in pounds sterling and are the total charged by SOCIALMUZ LTD; we are not currently VAT registered, so no VAT is added.

First-month offer (clarification, 2 October 2026). We may offer some members who have not been a paying member before a first month at £14.99. The offer is shown on the purchase screen with its end date. After the first month, membership costs £29.99 a month and renews automatically until cancelled, exactly as above. The offer is one per person, cannot be combined with another offer, and does not change your cancellation or refund rights.

Membership includes:

• continued profile discovery and member filters — eligible users can send Standard requests and reply to them free, subject to the same safety and daily-use controls;
• admission to all listed online marriage events and in-person marriage events, with no extra admission fee; and
• access to mutual online-event matches and the option to ask to speak again.

Event admission is subject to eligibility, a confirmed booking and capacity. Events must start within your paid term. One-off, lifetime and profile-only purchases retain their original benefits; they do not automatically include unlimited in-person admission. Historical services keep their agreed terms. A response, meeting, match or marriage is not guaranteed.

Current non-members and new signups receive one complimentary ticket for one online marriage event. From 23 September 2026 in-person marriage events are included with membership only, and the complimentary ticket does not admit to them; a place already confirmed before that date is honoured. It has no expiry by default and needs no subscription or payment details. A waitlist place does not use the ticket. Membership is used first when it covers the date; upgrading does not erase an unused ticket. Online mutual-match identities still need membership.

Checkout preserves your chosen event or results screen. Payment never automatically books an event, sends a request, schedules a call or shares a number. Membership expiry restricts new paid actions, not agreed calls, previously shared numbers or a confirmed event ticket covered by the purchased term.

Cancelling. Cancel at any time from your account. PayPal subscriptions can also be cancelled under Settings, Payments, Automatic Payments; Apple subscriptions must be managed in Apple ID subscription settings. Cancellation stops future renewals and access normally continues to the end of the paid period. Deleting your account does not cancel your membership. Account deletion removes your profile and data but does not stop the subscription at PayPal or Apple, so renewals continue to be charged until you cancel the subscription yourself. Cancel the subscription first, then delete the account.

Fourteen-day cancellation right. You have 14 days from the day membership begins to cancel. If you expressly request immediate supply at checkout and cancel after supply starts, we may deduct only a lawful proportionate amount for the service supplied up to cancellation. Mandatory remedies for faulty, misdescribed or unsupplied services are unaffected.

4A. Browsing limit and fair use (8 October 2026)

Memberships bought from 8 October 2026 include unlimited video-call requests and up to 10 new profiles an hour, so each profile gets a proper look. When you reach 10 in an hour you can still send a request to the person in front of you, and you can pass again from the start of the next hour. Memberships already running on 8 October 2026 keep unlimited browsing for as long as that subscription continues; if it ends and you join again later, the limit applies. To protect members from spam, we may briefly pause an account that sends more than 30 video-call requests in a day.

4B. The order profiles are shown in (clarification, 9 October 2026)

Members with a current paid monthly membership are shown first to other members whose preferences they match. Payment never changes who you are matched with or overrides your filters: everyone you see still fits the age range, background and other preferences you set, and our safety rules apply to everyone equally.

5. Retired Intro Credits and historical purchases

The £9.99 Intro Credit is not available for new purchase in the supported web experience. Existing purchased benefits, request holds and refund evidence remain governed by the recorded purchase terms. Promotional and administrative balances are not cash purchases.

This release does not cancel existing requests or initiate refunds. Previously authorised refunds and payment-race protections remain in place and must not refund the same purchase twice. Contact support about an unused paid entitlement; mandatory cancellation and consumer remedies remain unaffected.

6. Online marriage events and in-person marriage events

Online marriage events run Tuesday and Thursday at 20:00 Europe/London, with local-time equivalents and dates published four weeks ahead. Each has 20 confirmed places: ten men and ten women. App booking requires approval, identity and contact checks, availability and current consent. Two photos are needed to view members, but they are not needed to book or attend an event. Booking and waitlist promotion close 15 minutes before the start, when the lobby opens.

There are up to ten private five-minute calls with 20-second decision periods, including after the last call, within one hour. There is no member organiser, invitation priority or public guest list. Pairing respects eligibility, safety and mutual hard preferences. A pair does not meet twice in the same event; meeting counts are not guaranteed.

Interested means you would like to speak again. Interested and Pass are final; missing feedback becomes no response. Results publish after completion and the final decision period. Only mutual choices are revealed; one-sided interest, Pass choices and one-sided interest counts stay private. Free attendees see the mutual-match count and anonymous placeholders. Members can reveal mutual matches and initiate follow-up. The intended recipient can respond and attend that specific call for free. There is no post-event like-back or new result-expiry deadline. Historical decisions retain their original disclosure rules.

At least two eligible men and two eligible women must form two simultaneous pairs to start. Otherwise, the event waits up to five minutes, then cancels. Confirmed new arrivals may join until ten minutes after the start; reconnection does not restart clocks. Organiser cancellation restores a used complimentary ticket. Attendee cancellation at least 24 hours before the start also restores it; late cancellation and no-show consume it.

In-person marriage events show their actual format, venue and eligibility. A marriage-minded social does not necessarily include speed matching. App tickets use a separate staff-confirmed allocation. An unconfigured event cannot issue app tickets. Eventbrite sells separate individual tickets and remains responsible for its own ticket and refund records. Bring your app QR ticket or Eventbrite ticket as applicable; no attendee directory or automated in-person results is provided.

Cancellation of an included event does not automatically refund an entire membership. We offer another covered event; where none is usable, contact support under the refund policy. Existing booked programmes, including historical hosted rooms and shared events, keep their original time, format, admission and privacy promises. Old Thursday retirement tooling must not affect the new Tuesday/Thursday programme. See the event-membership details.

7. Calls, Leave, Finish and safety

Private-call clarification — 27 September 2026. We are introducing these booking controls gradually, starting with a limited pilot. The call card shows the rules and agreed time for your booking. Existing bookings retain their recorded time and access rules. Online marriage event rounds keep their separate timing and allocation rules.

For bookings using the new controls, the waiting room opens five minutes before the start. Sound and video between participants begin at the booked start, and access ends 15 minutes later, including if you arrive late. Neither an invitation nor a reminder guarantees a reply or attendance. “Not confirmed yet” means only that the person has not reconfirmed.

Both people must agree to a replacement time. Suggesting another time does not change the current booking or reserve the suggested slot. The other person can accept, decline or suggest an alternative. A suggestion expires after 24 hours, five minutes before its proposed start, or when the current future booking starts, whichever comes first. During the active call window, cancel the booking before replacing it. A new time after a cancellation or missed call still needs agreement.

We distinguish device or connection problems, uncertain attendance and confirmed missed calls. New automatic missed-call restrictions require reliable evidence; technical failures and uncertain cases are excluded. Existing graduated limits and the option to give a private explanation remain. Past decisions and missed-call records are not rewritten. A request without a reply is not a missed appointment.

Turning up to calls (clarification, 3 October 2026). When someone books a video call with you, they set aside that time. From the date we switch this rule on, you receive a strike if you do not join a booked one-to-one call, or if you cancel or move one on your own less than 2 hours before it starts. Cancelling or moving earlier than that, a new time you both agreed, and a call we can tell failed for technical reasons are never strikes. One strike is a warning. A second strike within 90 days pauses your ability to send, accept, book or move video calls for 7 days, and a third pauses it for 30 days. While paused you can still browse profiles, but your profile is not shown to others. Strikes last 90 days, and every 3 calls you attend after a strike removes the oldest one. Giving a reason is welcome but does not remove a strike. The rule applies to everyone, including paying members, and your membership continues during a pause. If a call failed because of a genuine problem, contact support and we will review it and may remove the strike. If you sent the request and the other person did not join, we tell you and, if you are not a member, give you back that free request once.

During a private Connection call, Leave exits the room without ending the call window and may allow re-entry until that window closes. Finish conversation ends an established conversation for both people. A private Yes or No decision is separate; you can leave without choosing either. Decisions cannot be changed, are not shown individually to the other person and create a mutual outcome only when both people choose Yes. A call that ends without a decision may remain awaiting feedback. Social Muslims does not record private call audio or video by default, but records operational join, leave, finish, duration and safety metadata.

Event-round Leave pauses participation in that round; leaving the event itself is a separate action. Follow the Safety Rules. Do not harass, threaten, discriminate, stalk, coerce, defraud, impersonate, solicit money, scrape profiles, bypass security or publish another person's data. Do not record, screenshot, stream or distribute private content without every permission and lawful authority required.

8. Separate and historical services

If an existing purchase includes two staff-assisted Personal Introductions per paid month, we honour that recorded allowance and existing cases. This offer does not introduce a new staff-assisted matchmaking product. The team reviews the request and may disclose the sender's first name and proposed time through a permitted contact channel; the full profile and note remain inside authenticated Social Muslims. Use consumes an allowance under the displayed service terms and does not guarantee a response, meeting, match or marriage.

The former separate Private Matchmaker Introductions package cost £999 paid once for three months. It is not available to new applicants. Existing paid cases retain the personal matchmaker work agreed at sale for their recorded term.

The former £19.99 native Intro product is not available for new purchase. Existing purchasers retain valid acquired rights and restoration support under the terms in force at purchase. Existing £149, lifetime and other historical access also continues under the applicable accepted terms. Members retain any stronger benefit promised for their current paid period; changing the description for future sales does not retrospectively remove it.

9. Content, privacy and communications

You retain ownership of your content and grant SOCIALMUZ LTD a non-exclusive licence to host, display, moderate and share it with authorised users and providers only as reasonably necessary to operate, secure and improve the service and comply with law. The Privacy Notice explains processing, special-category-data consent and your rights.

Email is the first choice for event bookings, introduction requests, arranged calls and essential account, payment, support and safety messages. SMS is a permitted last resort for suitable messages when email cannot be used; it is not routinely sent as well. Marketing preferences are channel-specific. We tell existing members about our own marriage events under the soft opt-in for existing customers, or under your recorded permission where you have given it; either way every message carries a simple opt-out, and once you opt out we do not contact you about events again. Event promotions respect opt-outs, quiet hours and frequency limits. We do not send recently joined profile campaigns, general likes, abandoned-checkout chasers or unrelated engagement promotions. Browsing does not trigger a prospect-ready email or SMS.

Public reviews, social media and unlawful statements

You may share your experience of Social Muslims, including honest negative reviews, and raise complaints with payment providers, regulators, the police or other appropriate organisations. You do not need our permission or have to complete our complaints process first.

You must not publish unlawful defamatory statements about SOCIALMUZ LTD, trading as Social Muslims, or its owners, staff or members. This applies to social media posts, videos, reviews and other communications.

Where a publication is unlawful, SOCIALMUZ LTD or an affected individual may exercise their legal rights. Depending on the circumstances, this may include requesting a correction or removal, reporting the content to the platform, or bringing legal proceedings for damages, an injunction and any legal costs awarded by the court.

Any claim must meet the requirements of the applicable law and remains subject to all available defences, including truth, honest opinion and publication on a matter of public interest. A review is not unlawful simply because it is critical, causes embarrassment or affects our reputation.

We will not withhold a refund you are entitled to, impose a penalty or withdraw purchased services merely because you publish a lawful negative review or make a legitimate complaint. This clause does not restrict your consumer rights.

10. Availability, liability and ending access

We provide paid services with reasonable care and skill but do not guarantee uninterrupted availability, profile supply, compatibility, replies, acceptance, attendance, family approval, a match, relationship, civil marriage or marriage. Nothing excludes liability that cannot legally be excluded. Subject to that, we are responsible for foreseeable loss caused by our breach, not unforeseeable loss or independent member conduct we did not cause and could not reasonably prevent.

You may stop using the service, withdraw consent or request deletion. Withdrawing the explicit consent needed for sensitive matchmaking data removes the account from browsing, matching, new bookings and matching activity, but does not prevent billing cancellation, data rights, safety reporting or access to existing accepted or scheduled calls. We may suspend or terminate for serious or repeated breach, safety risk, fraud or legal requirement. Lawful payment, consent, block, safety, complaint and audit evidence may be retained.

11. Complaints, law and contact

Use our Complaints Procedure for service, moderation, event or billing complaints. These Terms are governed by English law; UK consumers may bring proceedings where they live. Material changes requiring agreement are presented for fresh acceptance.

How to reach support. We handle support and help queries only through the support ticket system (the Help button in the app) or by email to socialmuslims02@gmail.com. We do not take support queries by WhatsApp. A message sent by WhatsApp, or to any personal mobile number, is not treated as a support request and does not start any response, complaint or refund timescale; please raise it through the ticket system or by email instead.

SOCIALMUZ LTD, 20-22 Wenlock Road, London, England, N1 7GU. Email socialmuslims02@gmail.com.