Terms of Service

1. Agreement and Scope

These Terms govern your use of Social Muslims on the web, mobile app, support channels, payment flows, events, video-introduction tools, and related services. By creating an account, joining the free profile book, applying for curated introductions, buying credits, attending events, or purchasing a paid Nikkah introduction package, you agree to these Terms. If you do not agree, do not use the service.

2. Service Classification and Purpose

Social Muslims is a private Nikkah introduction service and members community for Muslim professionals seeking marriage. Our purpose is to support serious, marriage-intent introductions that may lead to Nikkah or civil marriage. Social Muslims is not a dating platform, social browsing app, friendship app, escort service, or casual relationship service.

Members do not receive an unrestricted right to browse, message, or introduce themselves to unlimited strangers. Introductions are curated, profile visibility is limited, and direct connection only proceeds where both sides consent through the service flow or through staff-supported introduction handling.

3. What Social Muslims Offers — Service Tiers

The service is sold in defined tiers. The features listed in your tier are the only features you are entitled to. Anything outside that list — including any human assistance, WhatsApp support, prioritisation, expedited review, photo coaching, family liaison, or staff time — is discretionary goodwill, may be withdrawn at any time, and creates no contractual entitlement.

3.1 Free Profile Book. Eligibility review and inclusion in the curated profile book at our discretion. No paid commitment, no introduction guarantee, no support entitlement.

3.2 Essentials (paid Nikkah introduction package). Entitles you to:

• inclusion in our curated introduction process for the defined service term shown at checkout;
• receipt of curated match suggestions at a frequency, volume, and timing determined solely by us, which at our discretion may be zero in any given week or across the full term where curation does not yield suitable candidates.

Essentials does not include and does not entitle you to: WhatsApp support, telephone support beyond automated billing or login lines, dedicated matchmaker time, profile re-writes, photo coaching, expedited review, family liaison, scheduling assistance, in-person events, refunds based on perceived match volume or quality, or any human-handled interaction. Any such interaction, if provided, is goodwill only.

3.3 Premium. Includes everything in Essentials, plus access to our WhatsApp support channel during stated business hours for service-related queries. WhatsApp support is response-target-based, not response-time-guaranteed, and may be paused, rate-limited, or withdrawn at our discretion.

3.4 Concierge / Personal Matchmaking. Includes Essentials and Premium features, plus dedicated matchmaker contact as described at point of sale. Specific deliverables are those expressly listed at checkout and are not implied beyond what is stated there.

3.5 Tier in force at purchase. Tier definitions may change for new sales. Existing paid users keep the tier definition in force at the date of their purchase for the remainder of their service term.

3.6 Discretionary nature of all service elements. Every element of the service that is not expressly listed in your tier description is provided at our sole discretion, including (without limitation) ordering of suggestions, frequency, prioritisation among members, response times, staff communication, manual interventions, profile re-reviews, post-rejection feedback, and out-of-hours support. We may vary, pause, or withdraw any such element without notice and without entitlement to refund.

We may change or discontinue features where reasonably necessary for safety, compliance, product improvements, fraud prevention, or commercial reasons.

4. Eligibility and Member Intent

• You must be at least 18 years old.
• You must have legal capacity to enter a binding contract.
• You must use the service only for lawful, genuine, marriage-intent Nikkah introduction purposes or related support.
• You must not create an account for another person without authority.
• You must provide accurate information and keep it reasonably up to date.
• You must not use the service if you are seeking casual dating, romantic-only exploration, friendship, social browsing, escorting, immigration arrangements, financial arrangements, or any other off-purpose use.

5. Accounts, Accuracy, and Security

You are responsible for your device security, login credentials, and activity carried out through your account unless caused by our fault. You must not share access, misrepresent yourself, evade restrictions, or use false photos, fake profiles, or misleading material omissions that could distort the introduction process.

6. Service Standards and No Outcome Guarantee

We aim to provide a serious, safety-conscious, Nikkah-focused introduction service. However, we do not guarantee:

• any minimum number of candidates, introductions, calls, meetings, responses, acceptances, or outcomes;
• compatibility, family approval, Nikkah, civil marriage, or any specific outcome;
• that every user is truthful, safe, single, emotionally suitable, financially suitable, or aligned with your expectations;
• any specific number, frequency, quality, geography, age, profession, sect-alignment, or compatibility of profiles surfaced to you. You are paying for inclusion in a discretionary curation process, not for a quantity of introductions;
• that for any given service term you will receive any particular volume of curated suggestions. The number of curated suggestions you receive may be low, may be zero in some weeks, may be zero across an entire service term, and may be lower than other members, without that fact being a breach of these Terms;
• that any indicative figures shown in marketing (for example, “we have hundreds of potential matches”) describe what you will personally receive — they describe the pool considered for curation, not your individual entitlement.

Any written commercial promise we make at checkout or in direct support communications applies only as specifically described there and does not create a guarantee of Nikkah, civil marriage, or personal outcome.

7. Verification, Safety, and Offline Meetings

We may offer phone verification, identity verification, moderation, blocking, reporting, and staff review. These measures reduce risk but do not eliminate it. You remain responsible for your own judgment, off-platform communications, transport, accommodation, gifts, financial decisions, family introductions, and in-person meeting safety. Social Muslims is not an emergency service, counselling service, immigration adviser, religious authority, marriage officiant, or guarantee of Nikkah.

8. No Dating Platform Use

• No casual dating, romantic-only relationship seeking, friendship-only use, swiping-style browsing, or use that conflicts with serious Nikkah intent.
• No harassment, stalking, threats, coercion, blackmail, fraud, impersonation, or illegal conduct.
• No sharing of unlawful sexual content, intimate images without consent, or any child sexual abuse material.
• No hate speech, violent threats, extremist content, discrimination, or incitement.
• No scraping, botting, reverse engineering, malware, credential abuse, or attempts to bypass security or moderation controls.
• No publishing another person’s private information, screenshots, recordings, or call content without all permissions and lawful basis required by law.
• No unrelated advertising, recruitment, escorting, spam, solicitation, or other off-purpose commercial use.

9. User Content and Licence

You keep ownership of your content, but you give us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, adapt, display, moderate, review, and use it as reasonably necessary to operate, secure, support, investigate, improve, and enforce the service. You confirm you have the right to upload the content and that it does not violate law, privacy rights, or these Terms.

10. Reporting Illegal Content and Complaints

You can report illegal content, abusive behaviour, or safety concerns through the in-product report tools where available or through our Support page. You can also complain about moderation or service handling outcomes through support. We may remove content, restrict access, preserve evidence, and report matters to law enforcement, the National Crime Agency, or other authorities where required or reasonably necessary.

11. Product Types and Billing Models

Social Muslims currently uses multiple product models:

• Free profile book access: no paid commitment, subject to moderation and eligibility rules.
• Fixed-term prepaid Nikkah introduction package: a time-limited digital introduction service, such as 6 months of curated introduction access.
• Legacy recurring memberships: certain older Stripe or Apple subscriptions that continue until cancelled under their applicable billing rules.
• Credits and events: separate one-off purchases governed by the checkout details shown at purchase.

12. Fixed-Term Prepaid Nikkah Introduction Packages — Express Consent and Loss of Cancellation Right

Unless the checkout flow clearly says otherwise, new paid service sales are sold as fixed-term prepaid Nikkah introduction packages, not as open-ended rolling subscriptions. The package gives you access to the paid service for the defined service term described at purchase.

Paid Nikkah introduction packages are digital services with immediate performance at your request. At checkout, you are asked to:

• Expressly consent to us beginning to supply the service (including running curation, opening your profile to consideration by other members and our matchmakers, and preparing your first curated suggestion) before the end of the 14-day cancellation period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; and
• Acknowledge that you will lose your right to cancel once the service has been fully performed, and that we treat the delivery to you of your first curated match suggestion (or, if earlier, your first scheduled introduction call, an identity-verification step linked to the package, or any human matchmaker contact about your file) as the point at which the service is materially performed for cancellation-rights purposes.

If you do not give that consent and acknowledgement at checkout, the paid service cannot be supplied and your payment will be refunded in full. By continuing through the paid checkout flow you confirm that you have given the consent and acknowledgement described above and that you have requested supply to start immediately.

We will send a confirmation of your purchase and of the consent given to a durable medium (typically email) after checkout.

13. Legacy Recurring Memberships

Some existing users may still hold legacy recurring memberships purchased through Stripe or Apple. Those memberships remain subject to the recurring-billing rules that applied when they were sold, including the provider’s management tools and any legally required cancellation or renewal rights. We may stop offering recurring sales to new users without affecting lawful rights on legacy plans.

14. Cancellation and Refunds

This section explains how cancellation and refunds work for paid Nikkah introduction packages. It is structured around three windows defined by reference to the express-consent and material-performance milestone in section 12.

14.1 Before performance has begun. Where you have not yet given consent to immediate performance, and supply has not begun, you may cancel within the 14-day statutory cooling-off period under the Consumer Contracts Regulations 2013 and receive a full refund.

14.2 During performance, before the material performance milestone. If you gave consent to immediate performance under section 12 but the material performance milestone described in section 12 has not yet been reached, and you cancel within the 14-day cooling-off window, we may deduct an amount proportionate to the service supplied up to that point, including curation work, eligibility review, identity verification, scheduling, and reserved staff time. The deduction may, in some cases, equal the full price where preparation work has consumed equivalent value.

14.3 After the material performance milestone. Once the section 12 milestone is reached — including, but not limited to, the delivery of your first curated match suggestion — the statutory right to cancel under the Consumer Contracts Regulations 2013 ends, and the package is treated as supplied. The package is then non-refundable, save for rights you have under the Consumer Rights Act 2015 (for example, where the service was not carried out with reasonable care and skill, or did not meet description) or other non-excludable consumer protections.

14.4 Used items. Used credits, attended events, completed introductions, delivered match suggestions, and consumed identity-verification slots are non-refundable.

14.5 Goodwill. Any refund or service replacement we provide outside these rules is goodwill, does not waive our position under these Terms, and does not create a precedent for any other request.

14.6 Technical failure. If a technical failure on our side materially prevents delivery of a paid service, our first step is normally remediation, rescheduling, replacement service, or account correction before any refund decision.

14.7 No blanket no-refund position. We do not rely on a “no refund under any circumstances” position. The position above is structured around the lawful performance triggers in the Consumer Contracts Regulations 2013 and the standards in the Consumer Rights Act 2015.

14.8 Non-excludable rights. Nothing in this section limits your rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or other mandatory consumer law that cannot lawfully be excluded.

14.9 Chargebacks. We will defend chargebacks where the service was lawfully supplied under these Terms, including by providing card networks with timestamped records of your express consent, the delivery of your first curated match suggestion, and our confirmation email. Initiating a chargeback for a lawfully-supplied package may result in suspension of your account and recovery of fees and reasonable costs of dispute response.

15. Moderation, Online Safety, and Enforcement

We operate moderation, reporting, complaints, and enforcement measures designed to reduce the risk of illegal content and unlawful behaviour on the service. We may investigate reports, remove content, limit visibility, suspend accounts, prevent introductions, preserve evidence, and cooperate with public authorities. We also maintain internal risk-assessment and escalation records in support of our UK online-safety obligations.

16. Communications

You agree that we may send transactional or service-critical messages by app, push, email, SMS, WhatsApp, or phone where reasonably necessary for login, verification, safety, billing, support, scheduling, reminders, and paid-service administration.

You also agree that we may send occasional product-update and marketing messages by SMS or email to the verified contact details on your account — for example, new features, events, and material changes to the service. You can opt out of marketing at any time by replying STOP to any marketing SMS, using the unsubscribe link in any marketing email, or contacting support. Opting out of marketing does not affect transactional and service-critical messages, which are necessary to operate your account.

17. Privacy and Sensitive Data

Your use of the service is also governed by our Privacy Policy. Because this is a Muslim Nikkah introduction service, the information you choose to provide may reveal religion and other sensitive personal data. You should only provide information you are comfortable using for matrimonial-intent curation, safety review, and introductions.

18. Disclaimers and Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or your mandatory consumer rights. Subject to that, and to the fullest extent permitted by law:

• the service is provided on an “as is” and “as available” basis;
• we are not responsible for the acts, omissions, or off-platform conduct of other users or third parties;
• we are not liable for indirect, incidental, special, consequential, or punitive losses, or for loss of profits, reputation, goodwill, anticipated savings, or opportunity; and
• where permitted by law, our total aggregate liability to you for claims arising from the service is limited to the greater of the amount you paid us in the 12 months before the claim arose and GBP 100.

19. Suspension and Termination

We may restrict, suspend, or terminate access where reasonably necessary for safety, fraud prevention, chargeback risk, legal compliance, service integrity, or enforcement of these Terms. Where appropriate, we may also retain relevant information for legal, safety, fraud, or evidential purposes.

20. Changes to These Terms

We may update these Terms to reflect changes in law, guidance, regulation, suppliers, product design, pricing, or operations. The latest version will be posted on this page with an updated date. If law requires a more specific notice or consent process, we will use that instead.

21. Governing Law

These Terms are governed by the laws of England and Wales, except that mandatory consumer protections in your country of habitual residence may still apply where required by law.

22. Contact

For legal, privacy, or online-safety matters, contact socialmuslims02@gmail.com. For general support, you can also contact socialmuslims02@gmail.com or call +44 7779 305853.