Terms of Service

1. Agreement and eligibility

These Terms apply to Social Muslims profiles, Meet requests, Connections, private calls, events, support and paid services. You must be at least 18, legally able to contract and genuinely seeking marriage. Your information and photos must be truthful, current and yours to use.

We may review, approve, pause, restrict, reject or remove accounts where reasonably necessary for safety, law, fraud prevention or operation of the service. Verification reduces risk but is not a guarantee about a member's identity, character, circumstances or intentions.

2. On-demand profile browsing

Social Muslims is an authenticated matchmaking network, not a publicly indexed directory. An approved eligible free or paid user may browse eligible unseen profiles sequentially, one open profile card at a time. Profiles are selected only when the user opens the deck or completes a Pass or confirmed Meet action; there is no 24-hour or 48-hour profile cadence and we do not automatically assign profile cards on a timer.

A full profile card may include authorised photos, first name, exact age, area, profession, verification indicator, profile answers and genuine compatibility reasons. It never includes an account UID, contact details, precise activity, internal scores, original storage paths or operational flags. You must not scrape, copy, record, publish or redistribute another member's profile.

Eligibility is subject to the viewer's directional age and gender preferences, adult and profile-readiness rules, safety restrictions, blocks, prior pair history, test-account exclusion, availability and the other person's request capacity. The other person's preferred age range does not prevent them appearing to the viewer or receiving that viewer's request. We do not promise that every registered profile will be visible or that a particular number of eligible profiles will be available.

Each approved eligible free user may make five combined profile decisions per Europe/London calendar day. A successful permanent Pass uses one decision. A successfully created Standard outgoing Meet request uses one decision and one of the three daily Standard sends. Failed, cancelled, abandoned, retried or duplicate actions use nothing. Saving does not use a decision, but cannot be used to move beyond the daily limit; sending from Saved, the authenticated directory or Premiere uses the same allowance. Block, Report, incoming responses, event decisions, Daily Prospect phone/email/video offers and Live Room feedback remain available without using this allowance.

After the fifth decision, the next real eligible profile remains in the normal full card layout but is identity-obscured. The server omits the name, UID, contact information and original photo URLs and supplies only a server-produced blurred photo derivative plus an opaque restoration token. Closing checkout leaves that same card in place. Active membership reveals that exact card and unlocks unlimited Passes and Standard self-sent Meet requests without automatically passing or sending anything. An ignored ordinary card remains open for seven days and no second ordinary card stacks behind it.

3. Meet requests and Connections

A new supported-web Meet request is a concrete call proposal, not a booking until accepted. It carries the sender's note, proposed UTC time and timezone audit record. It closes at the earliest of 48 hours after creation, two hours before the current proposed time, or any existing earlier deadline; suggesting another time never extends it. A free sender may create up to three Standard requests per Europe/London calendar day, and each also uses one of the five combined daily profile decisions. An active member has unlimited Standard sends and profile decisions. A person stops accepting new incoming requests while ten are already pending.

Eligible recipients may see the full safe profile, note and proposed time and may Accept, Suggest another time once or Decline without payment. If the recipient counters, the sender may accept for free, decline or make one final proposal; no further counterproposal is available. Times are displayed in each viewer's local timezone and contact details remain undisclosed.

Agreement on a proposal creates the Connection and schedules the call. Incoming responses, accepted Connections and their history do not require membership.

If the recipient declines or does not respond before expiry, the sender is told that the other member is not interested. Both participants are checked for an overlapping Social Muslims call before final scheduling without revealing either diary. Either person may change or cancel an arranged time while keeping the Connection active; a separate permanent cancellation ends the introduction.

Saving a profile, where available, neither reserves that person's request capacity nor sends a request. It is revalidated when Meet is pressed. There is no open member-to-member messaging and acceptance does not disclose either person's direct contact details.

4. £29.99 monthly membership

Membership costs £29.99 per month and renews automatically each month until cancelled. Prices are in pounds sterling and are the total charged by SOCIALMUZ LTD; we are not currently VAT registered, so no VAT is added.

While active, membership includes:

• continued access to more profiles from the same compatible pool;
• unlimited profile decisions, including Passes; and
• unlimited Standard self-sent introduction requests while membership is active.

The first five combined daily Passes and Standard sends are free, including up to three Standard sends. Active membership removes both daily limits. Paid and free users draw from the same compatible pool; membership does not provide superior ranking, better-quality matches or a guaranteed number of available profiles. A response, meeting, match or marriage is not guaranteed.

Membership activation never accepts, Passes or sends automatically. After an introduction-limit purchase, the Standard composer may reopen on the preserved profile and still requires confirmation. After a decision-limit purchase, the preserved sixth profile is revealed.

After a Connection has been accepted, either person may ask the team for reasonable coordination or scheduling help for that Connection. This is fair-use assistance, permits one open case at a time and carries no guaranteed response time, rearrangement or outcome. Assistance already promised remains available.

Cancelling. Cancel at any time from your account. PayPal subscriptions can also be cancelled in PayPal under Settings, Payments, Automatic Payments; Apple subscriptions must be managed in Apple ID subscription settings. Cancellation stops future renewals and paid access normally continues to the end of the paid period.

Fourteen-day cancellation right. You have 14 days from the day membership begins to cancel. If you expressly request immediate supply at checkout and cancel after supply starts, we may deduct only a lawful proportionate amount for the service supplied up to cancellation. Mandatory remedies for faulty, misdescribed or unsupplied services are unaffected.

5. Retired Intro Credits and historical purchases

The £9.99 Intro Credit is not available for new purchase in the supported web experience. At the model cutover we release pending credit reservations and refund genuinely unused purchased one-credit entitlements through their original provider. Promotional, administrative and historical ledger balances remain dormant audit data and are not treated as cash purchases.

Uncaptured one-credit orders are rejected after cutover. If a capture races the cutover, it is automatically refunded rather than creating a spendable credit. Existing accepted or scheduled Connections are not undone. Mandatory cancellation, refund and consumer remedies remain unaffected.

6. Events

Online and virtual Social Muslims-run events may be free to approved eligible users. In-person and separately ticketed events may require a confirmed paid ticket and remain subject to eligibility, reservation, capacity or waitlists. Membership is not an event-admission entitlement.

Event interest decisions are private. Eligible participants may see their event results and follow-up identities without membership. Reservation or payment never guarantees attendance, a minimum number of rounds, a particular pairing, a response, a completed call or any relationship outcome. Date-specific terms supplement these Terms.

7. Calls, Leave, Finish and safety

During a private Connection call, Leave exits the room without ending the call window and may allow re-entry until that window closes. Finish is terminal for that call and requires a private Yes or No decision. Decisions cannot be changed, are not shown individually to the other person and create a mutual outcome only when both people choose Yes. A call that ends without a decision may remain awaiting feedback. Social Muslims does not record private call audio or video by default, but records operational join, leave, finish, duration and safety metadata.

Event-round Leave pauses participation in that round; leaving the event itself is a separate action. Follow the Safety Rules. Do not harass, threaten, discriminate, stalk, coerce, defraud, impersonate, solicit money, scrape profiles, bypass security or publish another person's data. Do not record, screenshot, stream or distribute private content without every permission and lawful authority required.

8. Separate and historical services

New team-assisted Personal Introduction requests are retired. Existing active cases may be completed manually and their case history remains available, but membership no longer grants or renews Personal Introduction allowances.

The former separate Private Matchmaker Introductions package cost £999 paid once for three months. It is not available to new applicants. Existing paid cases retain the personal matchmaker work agreed at sale for their recorded term.

The former £19.99 native Intro product is not available for new purchase. Existing purchasers retain valid acquired rights and restoration support under the terms in force at purchase. Existing £149, lifetime and other historical access also continues under the applicable accepted terms. Members retain any stronger benefit promised for their current paid period; changing the description for future sales does not retrospectively remove it.

9. Content, privacy and communications

You retain ownership of your content and grant SOCIALMUZ LTD a non-exclusive licence to host, display, moderate and share it with authorised users and providers only as reasonably necessary to operate, secure and improve the service and comply with law. The Privacy Notice explains processing, special-category-data consent and your rights.

Marketing consent is optional and channel-specific. Factual service messages may be sent for account administration, Meet requests, request outcomes, Connections, scheduled calls, reservations, billing, security, legal updates and safety. A new scheduled Meet request triggers an immediate generic email and, where a verified phone is available and not suppressed, a generic SMS; the SMS contains no name, profile attributes, note or proposed time. Further requests received within 30 minutes may be grouped into one generic SMS. Counterproposals and payment prompts use in-app state and email, not further SMS. Opening the profile deck, receiving the next card or passing a profile does not trigger a prospect-ready email or SMS.

10. Availability, liability and ending access

We provide paid services with reasonable care and skill but do not guarantee uninterrupted availability, profile supply, compatibility, replies, acceptance, attendance, family approval, a match, relationship, civil marriage or marriage. Nothing excludes liability that cannot legally be excluded. Subject to that, we are responsible for foreseeable loss caused by our breach, not unforeseeable loss or independent member conduct we did not cause and could not reasonably prevent.

You may stop using the service, withdraw consent or request deletion. Withdrawing the explicit consent needed for sensitive matchmaking data removes the account from browsing, matching, new Meets and new event activity, but does not prevent billing cancellation, data rights, safety reporting or access to existing accepted or scheduled calls. We may suspend or terminate for serious or repeated breach, safety risk, fraud or legal requirement. Lawful payment, consent, block, safety, complaint and audit evidence may be retained.

11. Complaints, law and contact

Use our Complaints Procedure for service, moderation, event or billing complaints. These Terms are governed by English law; UK consumers may bring proceedings where they live. Material changes requiring agreement are presented for fresh acceptance.

SOCIALMUZ LTD, 20-22 Wenlock Road, London, England, N1 7GU. Email socialmuslims02@gmail.com or call +44 7779 305853.