Terms of Service

1. Agreement and Scope

These Terms govern your use of Social Muslims on the web, mobile app, support channels, payment flows, events, video-introduction tools, and related services. By creating an account, joining the free member network, applying for curated introductions, buying credits, attending events, or purchasing a paid video-introduction package, you agree to these Terms. If you do not agree, do not use the service.

2. Service Classification and Purpose

Social Muslims is a verified member platform for British Muslims, offering private video introductions, curated profiles, member events, and community access. We support structured introductions, friendship-oriented community access, professional networking, and hosted events. Profile access is reviewed and moderated. Social Muslims is not an open social-browsing app, escort service, casual-relationship service, live-streaming or broadcast platform, or adult-content service.

Members do not receive an unrestricted right to browse, message, or introduce themselves to other members. Every profile shown to you, including any profile reachable through the in-product self-serve introduction surface, has been curated by us and verified through our identity and eligibility process. Profile visibility, the order in which profiles are surfaced, and recommendations remain bounded by our curation, moderation, and recommendation logic. Direct connection only proceeds when both participants confirm the introduction: by accepting a curated recommendation, or by both sides consenting to a direct video introduction request inside the curated pool through the in-product flow. The service is not a directory and not an open search of the member base.

3. What Social Muslims Offers — Service Tiers

The service is sold in defined tiers. The features listed in your tier are the only features you are entitled to. Anything outside that list — including any human assistance, WhatsApp support, prioritisation, expedited review, photo coaching, family liaison, or staff time — is discretionary goodwill, may be withdrawn at any time, and creates no contractual entitlement.

3.1 Free Member Network. Eligibility review and inclusion in the curated member network at our discretion. Free members may, where we enable it for them, (a) view a curated in-product feed of verified paid members selected for them by our curation logic, (b) request a video introduction to a specific curated profile from that feed by spending Credits (see §3.7), and (c) accept incoming video introduction requests at no Credit cost. The feed is not an open search of the member base and is not a directory; profiles surfaced and the order in which they appear remain at our discretion. No paid commitment, no introduction guarantee, no support entitlement.

3.2 Essentials (paid video-introduction package). Entitles you to:

• inclusion in our curated introduction process for the defined service term shown at checkout;
• receipt of curated member recommendations at a frequency, volume, and timing determined solely by us, which at our discretion may be zero in any given week or across the full term where curation does not yield suitable candidates.

Essentials does not include and does not entitle you to: WhatsApp support, telephone support beyond automated billing or login lines, dedicated member-support time, profile re-writes, photo coaching, expedited review, family liaison, scheduling assistance, in-person events, refunds based on perceived recommendation volume or quality, or any human-handled interaction. Any such interaction, if provided, is goodwill only.

Essentials does not include any specific allocation of Credits unless expressly listed at checkout. Initiation of direct video introduction requests through the in-product flow may require Credits under §3.7. Where Essentials is sold alongside an active unlimited membership, that membership may exempt you from the Credit hold for the duration described at checkout.

3.3 Premium. Includes everything in Essentials, plus access to our WhatsApp support channel during stated business hours for service-related queries. WhatsApp support is response-target-based, not response-time-guaranteed, and may be paused, rate-limited, or withdrawn at our discretion.

Where Premium is sold with an unlimited membership benefit, that benefit covers Credit-hold exemption for direct video introduction requests for the duration described at checkout. Once the unlimited membership ends, normal §3.7 Credit mechanics resume.

3.4 Concierge / Dedicated Member Support. Includes Essentials and Premium features, plus dedicated team contact as described at point of sale. Specific deliverables are those expressly listed at checkout and are not implied beyond what is stated there.

Concierge includes any Credit allocation or unlimited Credit benefit expressly listed at checkout, for the duration described there. Outside those benefits, normal §3.7 Credit mechanics apply.

3.5 Tier in force at purchase. Tier definitions may change for new sales. Existing paid users keep the tier definition in force at the date of their purchase for the remainder of their service term.

3.6 Discretionary nature of all service elements. Every element of the service that is not expressly listed in your tier description is provided at our sole discretion, including (without limitation) ordering of recommendations, frequency, prioritisation among members, response times, staff communication, manual interventions, profile re-reviews, post-decline feedback, and out-of-hours support. We may vary, pause, or withdraw any such element without notice and without entitlement to refund.

3.7 Credits and the video introduction economy. A Credit is a pre-paid unit that entitles the holder to request one video introduction to a curated profile we have surfaced to them. Credits cannot be used to contact members outside the curated pool, cannot be used to search the member base, and do not unlock open messaging. Credits are non-transferable, have no cash value outside the service, and expire on account closure. The economy is:

• Sending a request. Initiating a direct video introduction request to a curated profile places one Credit on hold against your wallet. Paid members with an active unlimited membership are exempt from the Credit hold for the duration of that membership.
• Receiving a request. Receiving and accepting a video introduction request costs nothing. We do not charge Credits against the receiver under any circumstances.
• Hold release and settlement. A held Credit is automatically released back to your wallet if the request is declined by the recipient, cancelled by you, expires unanswered after 48 hours, or results in a confirmed call that ultimately does not take place. A held Credit is settled (consumed) only when a confirmed video introduction call is completed in line with our service standards.
• Curation gate. A Credit only buys the right to request an introduction to a curated profile we surface to you. We may decline to surface, may withdraw, or may decline to facilitate any introduction where this conflicts with our service purpose, safety standards, or moderation rules. A held or settled Credit in those circumstances does not create a right to a specific outcome or specific profile.
• Notifications. We may send SMS, email, and push notifications associated with the introduction lifecycle, including a notification when a request is proposed, a confirmation when one is accepted, a notification when one is cancelled or declined, and a reminder approximately 15 minutes before a confirmed call.

Credit pricing, purchase volumes, and any goodwill credit grants outside the rules above are set out at point of sale and may change for new purchases. Existing Credit balances retain the rules in force at purchase for the lifetime of those Credits. Refund rights on Credit purchases are set out in §14.5.

3.8 Changes to features. We may change or discontinue features where reasonably necessary for safety, compliance, product improvements, fraud prevention, or commercial reasons.

4. Eligibility and Member Intent

• You must be at least 18 years old.
• You must have legal capacity to enter a binding contract.
• You must use the service only for lawful, genuine purposes: private video introductions, friendship-oriented community access, professional networking, member events, or related support.
• You must not create an account for another person without authority.
• You must provide accurate information and keep it reasonably up to date.
• You must not use the service for sexual contact, escorting, immigration arrangements, financial arrangements, harassment, spam, or any other off-purpose or unlawful use.

5. Accounts, Accuracy, and Security

You are responsible for your device security, login credentials, and activity carried out through your account unless caused by our fault. You must not share access, misrepresent yourself, evade restrictions, or use false photos, fake profiles, or misleading material omissions that could distort the introduction process.

6. Service Standards and No Outcome Guarantee

We aim to provide a serious, safety-conscious verified member platform. However, we do not guarantee:

• any minimum number of candidates, introductions, calls, meetings, responses, acceptances, or outcomes;
• compatibility, family approval, civil marriage, or any specific personal outcome;
• that every user is truthful, safe, personally eligible, emotionally suitable, financially suitable, or aligned with your expectations;
• any specific number, frequency, quality, geography, age, profession, sect-alignment, or compatibility of profiles surfaced to you. You are paying for inclusion in a discretionary curation process, not for a quantity of introductions;
• that for any given service term you will receive any particular volume of curated suggestions. The number of curated suggestions you receive may be low, may be zero in some weeks, may be zero across an entire service term, and may be lower than other members, without that fact being a breach of these Terms;
• that any indicative figures shown in marketing describe what you will personally receive — they describe the pool considered for curation, not your individual entitlement.

Any written commercial promise we make at checkout or in direct support communications applies only as specifically described there and does not create a guarantee of civil marriage or personal outcome.

7. Verification, Safety, and Offline Meetings

We may offer phone verification, identity verification, moderation, blocking, reporting, and staff review. These measures reduce risk but do not eliminate it. You remain responsible for your own judgment, off-platform communications, transport, accommodation, gifts, financial decisions, family introductions, and in-person meeting safety. Social Muslims is not an emergency service, counselling service, immigration adviser, religious authority, officiant, or personal-outcome guarantee.

7A. Video Calls and Intro Rounds Safety Rules

• Social Muslims does not record private video calls by default. You must not record, screenshot, stream, publish, or share call content without all lawful permissions and any consent required by law.
• Video calls and Intro Rounds are for scheduled private introductions only. Harassment, hate, threats, sexual pressure, fraud, impersonation, underage use, or illegal content are prohibited.
• Every video call must keep Report, Block, and Leave controls available. Use them if you feel unsafe, suspect illegal content, or believe the other user is underage or impersonating someone.
• Intro Rounds interest is private and one-sided unless a later introduction flow creates a mutual consent step. Marking Interested creates a private Calls prospect for follow-up; it does not reveal contact details or send a direct intro request by itself.
• We may preserve call metadata, event metadata, reports, blocks, and moderation records to investigate safety issues, prevent future recommendations where supported, and comply with legal duties.

8. Acceptable Use

• No sexual solicitation, escorting, harassment, coercion, or off-purpose use. Friendship-oriented community access and networking introductions must be used for their stated purpose. No swiping-style browsing or open search of the member base.
• No harassment, stalking, threats, coercion, blackmail, fraud, impersonation, or illegal conduct.
• No sharing of unlawful sexual content, intimate images without consent, or any child sexual abuse material.
• No hate speech, violent threats, extremist content, discrimination, or incitement.
• No scraping, botting, reverse engineering, malware, credential abuse, or attempts to bypass security or moderation controls.
• No publishing another person’s private information, screenshots, recordings, or call content without all permissions and lawful basis required by law.
• No unrelated advertising, recruitment, escorting, spam, solicitation, or other off-purpose commercial use.
• No use of the direct video introduction request flow, or any Credit purchase, to bulk-request, mass-introduce, harvest responses, casually-rate, or otherwise repurpose the curated pool as an open browsing surface. We may, at our discretion, restrict request volumes, decline to facilitate the introduction, withhold Credit-release where the pattern is fraudulent, or terminate accounts that show this pattern.

9. User Content and Licence

You keep ownership of your content, but you give us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, adapt, display, moderate, review, and use it as reasonably necessary to operate, secure, support, investigate, improve, and enforce the service. You confirm you have the right to upload the content and that it does not violate law, privacy rights, or these Terms.

10. Reporting Illegal Content and Complaints

You can report illegal content, abusive behaviour, or safety concerns through the in-product report tools where available, including during and after video calls, or through our Support page. You can also complain about moderation or service handling outcomes through support. We may remove content, restrict access, preserve metadata and other evidence, prevent future recommendations where supported, and report matters to law enforcement, the National Crime Agency, or other authorities where required or reasonably necessary.

11. Product Types and Billing Models

Social Muslims currently uses multiple product models:

• Free member network access: no paid commitment, subject to moderation and eligibility rules.
• Fixed-term prepaid video-introduction package: a time-limited digital introduction service, such as 6 months of curated introduction access.
• Legacy recurring memberships: certain older Stripe or Apple subscriptions that continue until cancelled under their applicable billing rules (see §13).
• Credits: pre-paid units that enable direct video introduction requests under §3.7. Hold-and-settle rules apply; uncompleted introductions return the held Credit to your wallet. Credit purchases carry a 14-day money-back guarantee under §14.5.
• Events: one-off ticketed events governed by the checkout and any event-specific terms shown at purchase.

Payment processing. New purchases on the web (Credits, video-introduction packages, and events) are processed through PayPal. Purchases made through the mobile app are processed through Apple's or Google's in-app purchase mechanisms, subject to those providers' rules. Legacy recurring memberships described above and in §13 may continue to be billed by their original provider (typically Stripe or Apple) until they end. We do not currently take new payments through Stripe.

12. Fixed-Term Prepaid Video-Introduction Packages — Express Consent and Loss of Cancellation Right

Unless the checkout flow clearly says otherwise, new paid service sales are sold as fixed-term prepaid video-introduction packages, not as open-ended rolling subscriptions. The package gives you access to the paid service for the defined service term described at purchase.

Paid video-introduction packages are digital services with immediate performance at your request. At checkout, you are asked to:

• Expressly consent to us beginning to supply the service (including running curation, opening your profile to consideration by other members and our curation team, and preparing your first curated recommendation) before the end of the 14-day cancellation period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; and
• Acknowledge that you will lose your right to cancel once the service has been fully performed, and that we treat the delivery to you of your first curated member recommendation (or, if earlier, your first scheduled introduction call, an identity-verification step linked to the package, or any human team contact about your file) as the point at which the service is materially performed for cancellation-rights purposes.

If you do not give that consent and acknowledgement at checkout, the paid service cannot be supplied and your payment will be refunded in full. By continuing through the paid checkout flow you confirm that you have given the consent and acknowledgement described above and that you have requested supply to start immediately.

We will send a confirmation of your purchase and of the consent given to a durable medium (typically email) after checkout.

13. Legacy Recurring Memberships

Some existing users may still hold legacy recurring memberships purchased through Stripe or Apple. Those memberships remain subject to the recurring-billing rules that applied when they were sold, including the provider’s management tools and any legally required cancellation or renewal rights. We may stop offering recurring sales to new users without affecting lawful rights on legacy plans.

14. Cancellation and Refunds

This section explains how cancellation and refunds work for paid video-introduction packages. It is structured around three windows defined by reference to the express-consent and material-performance milestone in section 12.

14.1 Before performance has begun. Where you have not yet given consent to immediate performance, and supply has not begun, you may cancel within the 14-day statutory cooling-off period under the Consumer Contracts Regulations 2013 and receive a full refund.

14.2 During performance, before the material performance milestone. If you gave consent to immediate performance under section 12 but the material performance milestone described in section 12 has not yet been reached, and you cancel within the 14-day cooling-off window, we may deduct an amount proportionate to the service supplied up to that point, including curation work, eligibility review, identity verification, scheduling, and reserved staff time. The deduction may, in some cases, equal the full price where preparation work has consumed equivalent value.

14.3 After the material performance milestone. Once the section 12 milestone is reached — including, but not limited to, the delivery of your first curated member recommendation — the statutory right to cancel under the Consumer Contracts Regulations 2013 ends, and the package is treated as supplied. The package is then non-refundable, save for rights you have under the Consumer Rights Act 2015 (for example, where the service was not carried out with reasonable care and skill, or did not meet description) or other non-excludable consumer protections.

14.4 Used items (paid package). Used Credits (i.e., Credits that have been settled on a completed introduction call), attended events, completed introductions, delivered curated member recommendations, and consumed identity-verification slots are non-refundable.

14.5 Credits — 14-day money-back guarantee. Credit purchases carry a 14-day money-back guarantee aligned with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Within 14 days of purchase you may request a full refund of the purchase price to your original payment method (typically PayPal for web purchases, or Apple/Google for in-app mobile purchases) by contacting support, even if you have used some or all of the Credits during that period.

After 14 days, Credits are non-refundable for cash. Once the statutory cancellation period has expired, Credits cannot be exchanged for cash, refunded, or transferred. The §3.7 hold-and-release mechanic continues to protect your purchasing power for uncompleted introductions — held Credits are returned to your wallet on decline, cancellation, expiry, or non-completion. Credits settled on a completed call, and Credits remaining at account closure, are non-refundable.

This section does not affect non-excludable rights you have under the Consumer Rights Act 2015 in the narrow case where Credits, or the digital content delivered with them, was defective or undelivered through our fault.

14.6 Goodwill. Any refund or service replacement we provide outside these rules is goodwill, does not waive our position under these Terms, and does not create a precedent for any other request.

14.7 Technical failure. If a technical failure on our side materially prevents delivery of a paid service, our first step is normally remediation, rescheduling, replacement service, or account correction before any refund decision.

14.8 No blanket no-refund position. We do not rely on a “no refund under any circumstances” position. The position above is structured around the lawful performance triggers in the Consumer Contracts Regulations 2013 and the standards in the Consumer Rights Act 2015.

14.9 Non-excludable rights. Nothing in this section limits your rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or other mandatory consumer law that cannot lawfully be excluded.

14.10 Chargebacks. We will defend chargebacks where the service was lawfully supplied under these Terms, including by providing payment providers with timestamped records of your express consent, the delivery of your first curated member recommendation, and our confirmation email. Initiating a chargeback for a lawfully-supplied package may result in suspension of your account and recovery of fees and reasonable costs of dispute response.

15. Moderation, Online Safety, and Enforcement

We operate moderation, reporting, complaints, and enforcement measures designed to reduce the risk of illegal content and unlawful behaviour on the service. We may investigate reports, remove content, limit visibility, suspend accounts, prevent introductions, prevent event pairings, preserve evidence, and cooperate with public authorities. Reports move through internal states such as received, triaged, actioned, rejected, escalated, and appealed. Urgent safety, illegal-content, underage, threat, and sexual-content reports may be prioritised for same-day review where reasonably practicable. We also maintain internal risk-assessment and escalation records in support of our UK online-safety obligations.

16. Communications

You agree that we may send transactional or service-critical messages by app, push, email, SMS, WhatsApp, or phone where reasonably necessary for login, verification, safety, billing, support, scheduling, reminders, and paid-service administration.

Transactional messages in the video introduction lifecycle specifically include: a notification when another member proposes a video introduction to you, a confirmation when one is accepted by either side, a notification when one is cancelled or declined, a mutual-interest notification when both sides have indicated interest, and a reminder approximately 15 minutes before a confirmed call. These messages are necessary to operate the introduction service and cannot be opted out of while you hold an account that uses it. They are distinct from the marketing communications described below.

You also agree that we may send occasional product-update and marketing messages by SMS or email to the verified contact details on your account — for example, new features, events, and material changes to the service. You can opt out of marketing at any time by replying STOP to any marketing SMS, using the unsubscribe link in any marketing email, or contacting support. Opting out of marketing does not affect transactional and service-critical messages, which are necessary to operate your account.

17. Privacy and Sensitive Data

Your use of the service is also governed by our Privacy Policy. Because this is a British Muslim member platform, the information you choose to provide may reveal religion and other sensitive personal data. You should only provide information you are comfortable using for profile review, curation, safety review, video introductions, and events.

18. Disclaimers and Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or your mandatory consumer rights. Subject to that, and to the fullest extent permitted by law:

• the service is provided on an “as is” and “as available” basis;
• we are not responsible for the acts, omissions, or off-platform conduct of other users or third parties;
• we are not liable for indirect, incidental, special, consequential, or punitive losses, or for loss of profits, reputation, goodwill, anticipated savings, or opportunity; and
• where permitted by law, our total aggregate liability to you for claims arising from the service is limited to the greater of the amount you paid us in the 12 months before the claim arose and GBP 100.

19. Suspension and Termination

We may restrict, suspend, or terminate access where reasonably necessary for safety, fraud prevention, chargeback risk, legal compliance, service integrity, or enforcement of these Terms. Where appropriate, we may also retain relevant information for legal, safety, fraud, or evidential purposes.

20. Changes to These Terms

We may update these Terms to reflect changes in law, guidance, regulation, suppliers, product design, pricing, or operations. The latest version will be posted on this page with an updated date. If law requires a more specific notice or consent process, we will use that instead.

21. Governing Law

These Terms are governed by the laws of England and Wales, except that mandatory consumer protections in your country of habitual residence may still apply where required by law.

22. Contact

For legal, privacy, or online-safety matters, contact socialmuslims02@gmail.com. For general support, you can also contact socialmuslims02@gmail.com or call +44 7779 305853.