Terms of Service

1. Agreement and eligibility

These Terms apply to Social Muslims, the Private Network, introduction requests, Connections, structured video conversations, Thursday Intro Rounds, support and paid services. You must be at least 18, legally able to contract and genuinely seeking marriage. Information and photos must be truthful, current and yours to use. We may review, approve, pause, reject or remove accounts for safety, legal or service reasons. Verification reduces risk but is not a guarantee about a member.

2. Private Network

The Private Network is an authorised-member directory, not a public directory. Eligibility depends on approval, profile and photo completion, identity verification, recent activity, recorded consent, visibility and safety controls. Members can hide, block and report. Profiles may be removed, reordered or withheld where reasonably necessary.

Membership costs £29.99 per month and renews automatically each month until you cancel. Payment is taken by PayPal on the day you subscribe and on the same day each month thereafter. Membership is a curated introduction service. We select prospects for you from verified, active, marriage-minded members, using your age preferences (respected in both directions), location, practice level, sect and marriage timeline — and we show you why each prospect was chosen. You receive typically one new prospect every 48 hours, subject to suitable availability: no particular number of prospects is promised, and no mutual interest, match or marriage is guaranteed. You decide Meet or Pass on each prospect; choosing Meet sends the other member a request they are free to accept or decline, and mutual interest becomes an arranged introduction. Membership also includes unlimited access to our online introduction events, entry to our offline events where places are available, and fair-use help from our matchmaking support team to arrange calls. Recipients of requests respond free of charge.

Cancelling. You can cancel at any time from your account, in no more than a few steps and without contacting us. Cancelling stops any further payment. Your access continues until the end of the month you have already paid for and is not refunded pro rata for that month. We will not take a further payment after you cancel.

Your 14-day right to cancel. As a consumer you have 14 days from the day your membership begins to cancel for any reason. Your membership starts immediately: at checkout you expressly request immediate supply, and we record that request. If you then cancel within those 14 days, you are charged a proportionate amount for the service already provided. On a one-month term that proportion accrues quickly, at roughly £1 per day.

If a payment fails we may suspend access until it is resolved. We may change the price on reasonable notice; any change applies from your next renewal and you may cancel before it takes effect.

The only new package is Private Matchmaker Introductions at £999 paid once for 3 months. It does not renew automatically and you are not charged again at the end of the term.

Membership is by application. Submitting an application, by WhatsApp or otherwise, is an enquiry only. It is not an order, it does not oblige us to accept you, and no contract exists and no payment is due unless we confirm acceptance in writing and you then pay. We may decline any application and are not required to give reasons. Places are limited and we may close applications at any time.

The package includes directory access, up to three simultaneous pending introduction requests, free recipient responses, one non-rolling online-event ticket per calendar month, and a personal matchmaker who will approach prospects you select, confirm mutual interest and arrange private video introductions on your behalf.

We provide this service with reasonable care and skill. We do not guarantee any number of introductions, that any prospect will accept, reply or attend, or that any match, relationship or marriage will result. Prospect numbers change constantly as members join, are approved or become inactive, and no particular number of prospects is promised. Repurchase extends access from the later of purchase or current expiry.

Existing members. If you bought the earlier £149 twelve-month package, or any historic subscription or lifetime term, your access continues on the terms you accepted at the time until its recorded paid-through date. Lifetime access remains permanent. Nothing here removes stronger rights you already hold.

3. Introduction requests and Connections

A request contains no proposed time, expires after seven days and occupies one of the sender's three pending slots until accepted, declined, cancelled or expired. Recipients respond free. Acceptance creates a Connection for scheduling a structured conversation. There is no open member-to-member messaging. Membership expiry stops new browsing and requests but does not erase a pending response or established Connection.

4. Thursday Intro Rounds

The public online event runs on Thursday at 8:00pm Europe/London unless the date-specific page says it is cancelled. It has up to 60 confirmed places, capped at 30 men and 30 women. The first 20 confirmed reservations overall are free; after that, an eligible member's unused monthly ticket is consumed before the £9.99 PayPal ticket is offered. Waitlisted people are not charged.

Confirmed attendees may enter the lobby 15 minutes before the event. The format is camera/microphone/network preflight, private five-minute rounds, a 20-second Interested/Pass intermission and results after the event completes. An interest signal is private during the event and shares no contact detail. A mutual may become a Connection. A reservation does not guarantee a minimum attendance, pairing, mutual, acceptance or outcome.

5. Payments, cancellation and immediate supply

New web payments are processed by PayPal. The Private Network package and individual event ticket are separate contracts. If you ask us to begin the service during the statutory cancellation period, we may make a lawful proportionate deduction for service already supplied. Event cancellations at least 24 hours before start restore an included monthly ticket or refund an attributed paid ticket; date-specific terms shown before payment apply if more favourable. Full rules are in the Cancellation and Refund Policy.

Legacy paid-through, lifetime or native-app rights remain governed by the terms applicable when purchased. A historic entitlement is not a current consumer offer. Nothing removes mandatory rights under the Consumer Rights Act 2015 or Consumer Contracts Regulations 2013.

6. Safety and calls

Follow the Safety Rules. Do not harass, threaten, discriminate, stalk, coerce, defraud, impersonate, solicit money, scrape profiles, bypass security or publish another person's data. Do not record, screenshot, stream or distribute a private call without every permission and lawful authority required. Use Report, Block and Leave where available; call emergency services for immediate danger.

7. Content, privacy and communications

You retain ownership of your content and grant SOCIALMUZ LTD a non-exclusive licence to host, display, moderate and share it with authorised users and providers only as reasonably necessary to operate, secure and improve the service and comply with law. Our Privacy Notice explains processing and rights.

Marketing consent is optional. Transactional email or SMS may still be sent for a payment, reservation, imminent event, scheduled conversation, admin security or safety matter. SMS STOP and provider suppressions are honoured as described in our notices.

8. Availability, liability and ending access

We use reasonable care and skill but do not guarantee uninterrupted service, particular members, attendance, compatibility, acceptance, family approval, a relationship or marriage. Nothing excludes liability that cannot legally be excluded. Subject to that, we are responsible for foreseeable loss caused by our breach, not unforeseeable or independent member conduct we did not cause and could not reasonably prevent.

You may stop using the service and request deletion. We may suspend or terminate for a serious or repeated breach, safety risk, fraud or legal requirement. Lawful payment, safety, complaint and audit records may be retained.

9. Complaints, law and contact

Use our Complaints Procedure for service, moderation or billing complaints. These Terms are governed by English law; UK consumers may bring proceedings where they live. Material changes requiring agreement will be presented for fresh acceptance.

SOCIALMUZ LTD, 20-22 Wenlock Road, London, England, N1 7GU. Email socialmuslims02@gmail.com or call +44 7779 305853.