Support

Choose the right route

Marriage profiles and private calls

Prospects lets eligible members and people with protected purchased access browse eligible unseen profiles, Save or Pass, and request a private video call. Access is authenticated, with no timed automatic assignment. Without full access, up to four previews may use server-produced blurred photos; previews contain no names. No prospect-ready email or SMS is sent. A full profile card may remain open for up to seven days.

Membership and responses

£29.99 a month includes all listed online marriage events and in-person marriage events, Prospects, Standard introduction requests and mutual online-event results. It renews monthly until you cancel. Events must start within your paid term, and eligibility, booking and capacity apply. No paid product guarantees a response, meeting count, match or marriage.

One complimentary ticket covers one online marriage event, without subscribing. In-person marriage events are included with membership; earlier confirmed places are honoured. Online mutual-match identities need membership. Payment checkout does not automatically book an event. If you select an event during signup and give the event consent, Social Muslims can try to reserve your place after your profile is approved and the usual checks pass.

The £9.99 Intro Credit is retired from new purchase. Existing purchased benefits and refund records are preserved; promotional and administrative balances remain dormant audit data. Contact us about an unused purchase.

Help with a private video call

Updated 27 September 2026. Open Your Video Calls for the agreed time and available actions. New call controls are being introduced gradually. Where offered, use Check camera and microphone before joining. Allow both permissions in your browser or phone settings and close other apps using them. If sound or video fails, use the retry option or leave and rejoin while the booked time remains.

Leave call stops your sound and video. It does not require a Yes or No decision. A missing confirmation does not mean somebody declined or missed the call. If you do not connect, you can suggest another time or get help. With the new controls, your agreed time stays in place until the other person accepts a replacement or you cancel the booking.

Use Report a problem from the call to include its time, app version and connection checks. Audio and video are not attached. View recorded replies under Help requests and replies. Past requests and calls explains declined, withdrawn, expired and cancelled requests without revealing private reasons.

What happens after a call

Added 3 October 2026. After a call, open Your Video Calls and tell us if you would like to talk again. The other person never sees your answer unless you both say yes, and nobody is told if you pass. If you both say yes, we tell you both and you can book your next call there. Until they also say yes, you will not hear anything more, and nobody is ever told why.

Historical requests and existing Connections

Members can still request Standard introductions. Reply to incoming requests and find arranged calls in Your Video Calls. Replies are free. Pending requests keep their original deadlines; accepted or scheduled calls remain available. This release does not cancel those requests. Historical programmes retain their original rights.

Personal Introductions

Existing cases and purchased allowances are honoured, including two eligible staff-assisted Personal Introductions per paid month where promised. No new assisted-sales product is introduced. Staff use email first and a permitted SMS fallback only when email cannot be used. Respond in Your Video Calls; a message is not an agreed call.

Connection-specific help

After both people have accepted a Connection, either person may use Ask our team to help for fair-use scheduling or coordination assistance. One case may be open at a time. This does not guarantee a response time, availability, rearrangement or outcome. Assistance already promised remains available.

Historical Private Matchmaker Introductions

The former £999 service and the £19.99 Intro product are retired from new purchase. Existing active cases and valid historical purchase or restoration rights remain supported.

Rounds, results and follow-up

Online marriage events run Tuesday and Thursday at 20:00 Europe/London. Each has 20 places: ten men and ten women, with separate waitlists. Booking closes and the lobby opens 15 minutes before the start. Allow one hour for up to ten private five-minute calls with 20-second decisions. There is no public guest list or invitation priority.

Interested means you would like to speak again. Choices are final; missing feedback is no response. Only mutual choices are revealed, after the event. Members can see mutual matches and ask to speak again; the intended recipient can reply and attend for free. Zero matches do not hide additional matches behind an upgrade.

Organiser cancellation restores the complimentary ticket. Cancelling your place at least 24 hours before the event also restores it; late cancellation and no-show use it. Low attendance may cancel an online event without moving your booking automatically. For an included event with no usable alternative, contact us under the refund policy.

In-person marriage events show their actual format and venue; socials do not necessarily include speed matching. App tickets use separately confirmed capacity. Eventbrite tickets and refunds remain with Eventbrite. See event-membership details.

Billing, data and legal consent

• Cancel online, in PayPal Automatic Payments or through Apple ID settings as applicable. See the Cancellation and Refund Policy.
• Use in-product export/deletion controls or the privacy route above. Withdrawing sensitive-data consent prevents new matching activity but not billing cancellation, data rights, safety reporting or existing accepted/scheduled calls.
• Marketing choices are optional. Necessary service communications may continue while the relevant service is active.

Policies