Social Muslims · Local programme preview · Version 2026-09-07-marriage-events-v1

Online marriage events and in-person marriage events

This offer applies only to the new events-membership programme when enabled for your account. Historical purchases, decisions, bookings and assisted cases retain their original rights and disclosures. This local preview does not amend an existing production purchase.

Open-to-all evenings (18 October 2026)

Some online evenings are open to all accounts. Paying members who book are confirmed straight away while places remain. Everyone else joins a waitlist; this uses no free ticket and costs nothing. From 24 hours before the start, waitlisted people are confirmed in the order they joined, a man and a woman at a time, while places remain, so the room stays as even as possible. Anyone not confirmed by the time booking closes is told in the app that they did not get a place this time. Places are not guaranteed for anyone, and no match or marriage is guaranteed.

On open evenings, once you sign up a blurred version of your main photo appears on the event card so others can see the queue building. Only approved members who are signed in can see it, never with your name or a profile link, and cancelling removes it. The card may also show guests invited by Social Muslims who have not yet signed up in the app.

One-payment membership passes

The 30 day trial costs £34.99, paid once, for 30 days of membership. There is no automatic renewal. You can instead choose the £29.99 monthly membership, which renews each month until you cancel and follows the monthly membership terms. Passes bought before 18 October 2026 (1 month for £29.99, 3 months for £69.99 or 6 months for £99) keep the terms they were sold under.

Passes include continued profile discovery, member filters, unlimited Intro Requests for private video calls, access to mutual online-event results, and admission to listed online marriage events and in-person marriage events without an extra entry fee. Profile availability, eligibility, safety controls, confirmed booking and event capacity still apply. Unlimited requests does not remove limits on simultaneous pending requests or allow duplicate or unwanted contact. No response, meeting, match or marriage is guaranteed.

The term starts when payment completes. If you extend active prepaid access, the new period begins at its expiry. Just 30 days runs for 30 consecutive days. For earlier passes sold in months, months are calendar months; a date missing from the destination month becomes its last day. The confirmation records the service dates. Events must start within a purchased event-eligible period. Historical profile-only, manual and lifetime purchases keep their original benefits; buying a new pass does not change the rights of an earlier period.

Payment does not automatically send a request or book an event. Review your saved request or event and confirm the next step yourself. Existing protected bookings and unrelated paid time are preserved.

You can cancel within 14 days of purchase. If you asked us to start immediately, we may deduct a proportionate amount for membership already supplied. After 14 days, we do not offer refunds simply because you change your mind. Your statutory rights remain unaffected.

The cancellation period ends at midnight at the end of the fourteenth day after the purchase day (UK time). You expressly request early supply using the checkout checkbox. For a cancellation in the 14-day period, the estimate uses the price of the specific purchase and the fraction of its service period already supplied, rounded down to the penny for any deduction. There is no elapsed-access deduction for an unused future extension. A deduction requires the recorded request for early supply. Staff review remedies for faulty, missing or misdescribed service separately.

Use Me → your membership, or Past purchases and refunds, select the payment and submit your cancellation. A reason and evidence of attempted use are not required. You can also make a clear cancellation request through Help or email socialmuslims02@gmail.com. Refunds due are made to the original payment method within the applicable legal deadline. Refunding a purchase removes only that purchase’s remaining membership after the refund is confirmed. It does not cancel other purchases or protected bookings. Apple purchases remain subject to Apple’s billing and refund process.

Pass terms version: 2026-10-18-membership-passes-v3 (updated 18 October 2026 from 2026-10-12-membership-passes-v2). These pass terms apply to one-payment membership passes; recurring subscriptions keep their disclosed billing terms.

Membership and your complimentary ticket

Membership costs £29.99 per month and renews monthly until cancelled. It includes admission to all listed online marriage events and in-person marriage events, with no additional admission charge, subject to eligibility, a confirmed booking and capacity. Ordinary membership admission covers events starting within your current paid term. The Events page shows the next two online dates and listed in-person events. You can see all your existing bookings under Booked. Membership also includes Prospects, Standard introduction requests and access to mutual online-event results.

Current non-members and future signups receive one complimentary ticket, shared across online marriage events and in-person marriage events, without an expiry by default. It is not one ticket per format. No payment, card or automatic subscription is required. Membership is used first when it covers the date. Upgrading does not erase an unused complimentary allowance. A waitlist place uses no complimentary admission; promotion requires an eligible admission entitlement.

Existing one-off, lifetime and profile-only purchases keep their original benefits and do not automatically include unlimited offline admission. Existing assisted cases and purchased allowances are honoured; no new staff-assisted matchmaking product is offered.

Booking and event format

App booking requires an approved profile, identity and contact checks, availability and current consent. Two photos are needed to view members, but they are not needed to book or attend an event. You may hold only one app ticket per event; conflicting online marriage events and agreed calls cannot be booked. Checkout preserves your selection and rechecks availability after activation. Payment checkout does not automatically book an event; a signup event selection can request a reservation after approval and the usual checks.

Online marriage events run Tuesday and Thursday at 20:00 Europe/London, with local-time equivalents. Each has ten places per gender and ordered gender-specific waitlists. Booking and promotion close 15 minutes before the start, when the lobby opens. Up to ten private five-minute rounds have 20-second decision periods, including after the last call, within a one-hour window. No guest list is exposed. Confirmed new arrivals may join until ten minutes after the start; reconnection does not restart clocks.

At least two eligible men and two eligible women must form two simultaneous pairs. If this is not possible by five minutes after the start, the event is cancelled. Pairing is subject to safety, compatibility and attendance. This is an event-access promise, not a guaranteed conversation count, match or marriage.

In-person tickets and check-in

Listings distinguish structured introductions from marriage-minded socials. A social does not necessarily include speed matching. Eventbrite remains the source of live offline listings and sells individual tickets to non-members. App tickets use a separate, staff-confirmed allocation; unconfigured listings cannot issue app tickets. Eventbrite tickets and refunds remain with Eventbrite and the applicable organiser purchase terms.

Bring your Social Muslims app ticket QR code to the door team. It is personal, server-validated and protected against duplicate use. Do not share it. Eventbrite ticket holders are encouraged to create an app profile, but unfinished app onboarding alone is not an additional door-entry requirement. Offline v1 has no attendee browsing or automated match results.

Private choices, results and follow-up

Interested and Pass decisions are immutable. Missing feedback becomes no response. Results publish only after completion and the final decision period. Only mutual choices are revealed; one-sided interest, Pass choices and one-sided interest counts remain private. Free attendees receive a mutual-match count and anonymous placeholders. Membership is required to reveal online mutual-match identities and initiate follow-up. There is no post-event like-back or new result-expiry deadline.

An intended free recipient can see and respond to a specific incoming follow-up proposal and attend that call without unlocking other results. Agreed calls and numbers already consensually shared remain available after membership expires. Historical decisions retain the disclosure policy agreed for their original programme.

Cancellations and refunds

Organiser cancellation restores complimentary admission. Attendee cancellation at least 24 hours before the start also restores it; later cancellation and no-show consume it. Cancelling membership does not revoke a confirmed ticket for an event covered by the purchased term. Safety restrictions and organiser cancellations still apply. Member late cancellations and no-shows are recorded for staff review; there is no automatic booking ban, deposit or charge in v1.

Cancellation of an included event does not automatically refund an entire subscription. We offer another covered event; where there is no usable alternative, contact staff for assessment under the applicable refund policy. Mandatory consumer rights are unaffected. You can cancel future renewals from your account or the payment provider. Your statutory 14-day cancellation rights remain: following an express request for immediate service, only a proportionate amount for service actually supplied may be charged.

Privacy, reminders and safety

We store booking and entitlement evidence, complimentary-ticket usage/restoration, waitlist order, consent, attendance, QR check-in and staff audit records. Online execution stores assignments, private choices, results and call-lifecycle/technical metadata. No attendee directory is imported from Eventbrite. Ticket secrets, assignments, other attendees' identities and decisions are server-only; only authorised views are returned.

Booking confirmations, waitlist changes, cancellations, reminders and results may use in-app notifications, push, email and permitted SMS, subject to channel suppression. Online reminders are at one hour, 15 minutes and the start. In-person app-ticket reminders are at 24 hours and two hours. Results messages are consolidated and contain no identities for free accounts. Zero matches never imply an upgrade reveals hidden matches. Notification attempts and suppression evidence are retained under our existing retention policy.

Follow our safety and conduct rules. Recording, screenshots, harassment, impersonation and sharing someone else's information are prohibited. Private calls are not recorded by default. We may revoke access for safety. Existing privacy rights and contact details remain available.

Attendance confirmations and waitlist offers

For selected online marriage events, we ask whether you are coming 48 hours before the event, with one reminder at 10am on the day if you have not answered and the first request was at least 12 hours earlier. Bookings made within 48 hours count as a positive attendance response. An unanswered request never cancels your booking. You can confirm attendance or open the cancellation screen from Booked. Existing cancellation and complimentary-ticket rules still apply.

Where shown when you join the waitlist, an available place is held until the stated deadline and must be accepted. Offers are made between 10am and 7:15pm UK time, subject to booking closure. You normally have two hours to accept, or 30 minutes for offers made from 6pm. Every offer expires by booking closure. Your complimentary ticket is used only when you accept and your booking is confirmed. Declining or missing the deadline uses no ticket. You may rejoin at the back of your gender’s queue. Existing waitlist requests retain the rules under which they were made.

We record attendance responses, offer deadlines and outcomes, notification attempts and actual attendance separately. An attendance response does not guarantee attendance or a conversation. Email links open the app; opening a link does not confirm or cancel a booking.

Support

For billing, cancellation, access or safety support, use Help in your account or email socialmuslims02@gmail.com. Give the event date and booking reference, but never publish your QR code. SOCIALMUZ LTD, company 09680560, 20–22 Wenlock Road, London, England, N1 7GU. SOCIALMUZ LTD began trading on 5 August 2026 and was dormant before that date. Before 5 August 2026, Social Muslims was provided by Online Buzz Marketing Ltd (company 13437702).

Attendee photos

Once your app booking for an online marriage event or in-person marriage event is confirmed, your profile photo or a default avatar is shown on that event card so other attendees can see who is coming. Only approved, signed-in members can see this event-card image, and it is shown without names or profile links. Waiting-list places are not shown. Cancelling your place, or your place otherwise ending, removes the image, and no image is shown once the event has finished. Historical programmes keep their original privacy rules, and bookings made before this change keep theirs. We do not import Eventbrite ticket holders’ photos.