Cancellation and Refund Policy

1. £29.99 monthly membership

Membership costs £29.99 a month and renews monthly until cancelled. It includes admission to all listed online marriage events and in-person marriage events, subject to eligibility, booking, capacity and events starting within the paid term. It also includes Prospects, Standard introduction requests and mutual online-event results. A response, meeting, match or marriage is not guaranteed.

Payment never automatically books an event, sends a request, schedules a call or shares a number. Membership expiry does not cancel agreed calls, previously shared numbers or confirmed tickets covered by the purchased term. Protected historical purchases keep their original benefits.

Cancel future renewals: use your account, PayPal Settings, Payments, Automatic Payments, or Apple ID subscription settings as applicable. Access normally continues to the end of the paid term.

Deleting your account does not cancel your membership. Account deletion removes your profile and data but does not stop the subscription at PayPal or Apple; renewals continue to be charged until you cancel the subscription yourself. Cancel the subscription first, then delete the account.

2. Retired Intro Credits

The £9.99 Intro Credit is unavailable for new supported-web purchases. Existing purchased entitlements, request holds and refund evidence remain governed by their recorded terms. This release does not cancel pending requests or initiate refunds. Previously authorised refunds and payment-race protections are preserved, with no duplicate refund. Promotional and administrative balances are audit records, not cash purchases. Mandatory cancellation and remedy rights remain.

3. Fourteen-day cancellation right

You normally have 14 days from the day the membership contract begins to tell us you wish to cancel. If you have not asked us to start the service during that period, we refund the amount paid.

If you separately ask us to start immediately, supply may begin at once. If you cancel during the 14 days after supply begins, we may retain or charge only a lawful proportionate amount for the service actually supplied up to cancellation. For a £29.99 monthly membership this will usually be calculated by elapsed access and any service already consumed; it is not an automatic fixed penalty. The cancellation right is lost only if the service is fully performed after an express request and acknowledgement where the law permits.

3A. How a refund is worked out (clarification, 5 October 2026)

Cancelling your renewal is not a refund: it stops the next payment and you keep access until the end of the month you paid for.

If you ask to cancel the membership itself within 14 days of a payment and ask for your money back, we refund £29.99 less £1.00 for each day of access that has started (at least one day). For example, a request on the third day of membership is refunded £26.99. Membership ends when the refund is made.

After 14 days there is no refund for the current month, unless the service was faulty, misdescribed or not supplied (section 8). This explains how we apply section 3; it does not change your statutory rights.

3B. How to ask for a refund (clarification, 8 October 2026)

The quickest way is the refund request form in the app: open Me, then your membership, then Cancel and request a refund. The form is available for 14 days after each payment. It asks what went wrong and what you tried, shows the amount worked out under section 3A, and cancels your renewal straight away.

You do not have to use the form. A clear written request to cancel and be refunded, sent by email or from Help in the app within the same 14 days, counts in the same way.

We review every request and reply within 14 days of receiving it. An approved refund is paid within 14 days of your request, back to the payment method you used.

4. Apple and PayPal refunds

PayPal cancellation stops renewal but does not itself submit a refund request; contact us with the transaction reference. Apple controls billing and refund decisions for App Store purchases, so use Apple's subscription and refund tools. We will supply relevant service and consent evidence where needed without limiting your statutory rights.

5. Marriage event tickets and cancellations

One complimentary ticket can be used for one online marriage event or in-person marriage event. Waitlisting does not use it. Organiser cancellation or attendee cancellation at least 24 hours before the event restores it. Late cancellation and no-show consume it. Upgrading does not erase an unused ticket.

Member tickets for events within the purchased term remain valid after membership cancellation, subject to safety and organiser cancellation. Cancellation of an included event does not automatically refund an entire subscription. We offer another covered event; where none is usable, contact staff for assessment under this policy.

Eventbrite handles its own purchased tickets and refunds. We issue and cancel only app tickets. Existing booked programmes, purchases, Personal Introduction cases and historical decisions retain their original terms. Legacy Thursday refunds must never target the new Tuesday/Thursday programme.

6. Historical Private Matchmaker Introductions

The former separate £999 Private Matchmaker Introductions package is retired from new sale. Existing paid cases retain their agreed scope and term. The same 14-day rules continue to apply to those historical purchases: where immediate work was expressly requested, a cancellation during that period may be reduced only by a lawful proportionate amount for work already supplied.

7. Historical purchases

The retired £19.99 native Intro product is unavailable for new purchase. Existing purchasers retain valid acquired and restoration rights. Historic £149, lifetime, legacy subscription and other fixed-term rights remain governed by the evidence and terms accepted at purchase. Existing members keep any stronger benefit promised for their current paid period.

8. Faulty, misdescribed or missing service

Nothing in this policy removes remedies under the Consumer Rights Act 2015 or other mandatory law. Contact us if a paid service was not supplied with reasonable care and skill, was materially misdescribed, duplicated, charged after valid cancellation or not supplied. We may ask for account and provider references so we can investigate.

9. How to cancel or request a refund

Use the in-account cancellation control or email socialmuslims02@gmail.com. Include the account email/phone, product, purchase date, provider and transaction reference. We acknowledge cancellations in writing. Deleting your account is not a cancellation: cancel the subscription in your account, at PayPal or in Apple ID subscription settings before deleting. Cancellation, data-rights and safety routes remain available even if updated matchmaking consent has not been accepted.